Terms of Service

Terms of Service

This website is operated by Supplements Stacked LLP trading as Supplements Stacked. Throughout the site, the terms “we”, “us”, “our” and "Supplements Stacked" refer to Supplements Stacked LLP. Supplements Stacked LLP offers this website, including all information, tools and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here and on all other policy pages on this website.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website in any way. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any Services. Accessing or using any part of the site will be taken as agreement to all other policies put in place by Supplements Stacked - namely these Terms of Service, the Shipping Policy, the Returns Policy and the Privacy Policy.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service without prior notice by posting updates and/or changes to our website. It is your responsibility to check this page prior to each use for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted by Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and Services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you assert that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site, or that you are a minor in your state or province and have express and full permission of your adult carer or other person responsible for your care. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code or script of a destructive or malicious nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse Service to anyone for any or no reason at any time. We reserve the right to refund and or cancel any orders for any reason at any time, including but not limited to website or pricing errors, abuse/misuse of the website or purchases made otherwise outside the bounds of these conditions.  You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the Service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

A “working day” is defined for the purposes of this site and service as and say other than a Saturday, Sunday or a Bank Holiday in England and Wales.

Pertaining to these terms, words imparting the singular number may also include the plural and vice-versa.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update or maintain the timeliness of any information on our site. You agree that it is your responsibility to monitor changes to our site and confirm the veracity of any and all information found anywhere on this site prior to its use by you as a recommendation or in decision making. We are not responsible for changes made to a product by a supplier or manufacturer between the time of purchase and delivery or changes made to products unbeknown to us after the authoring of the product(s) respective product pages.

In addition to the above, special attention should be given where products are referred to as vegan friendly. We take great care to research our products and will only add them to the vegan category if we can confirm to our satisfaction that they are certified vegan, even excluding products which through their ingredients list should be vegan but are not overtly marked as such. In spite of our best efforts, from time to time products may change for any number of reasons including formulation change, or a different facility being used to make the item, any of these changes may render the product as no longer vegan friendly. Prior to any purchase of a vegan product it is the responsibility of the customer to satisfy themselves that the item is indeed vegan friendly through their own research.

The description of Goods sold is found on the respective item(s) product listing within the description section. By using the service either as a viewer/browser or purchasing any product  you acknowledge that you have not relied solely upon any information, statement or other representations about the Goods by us. Descriptions of the Goods set out in our product pages are intended as a guide only and we are not responsible for inconsistencies between these descriptions and the product, especially in cases where there have been changes made to the product by the supplier or manufacturer at such a time as to differ the product between the time of purchase and delivery.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part, aspect or content thereof) without notice. We shall not be liable to you or to any third-party for any modification, alteration, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our refund policy. We have made every effort to display as accurately as possible the colours and images of our products that appear it the store. We cannot guarantee that your computer monitor's display of any colour will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or Services that we offer in any way. All descriptions of products and product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or Service made on this site is void where prohibited. We do not warrant that the quality of any products, Services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
It is solely your responsibility to ensure accurate information is held on your account with us, specifically regarding address, email address and billing information. Such information being maintained accurately in a timely fashion is the basis of the agreement we make with you as a customer and user of the site. We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include, but are not limited to, orders placed by or under the same customer account, the same payment method and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided or held in the user account at the time the order was made. In the event that we attempt to make contact with you regarding an order, in the event of a query or otherwise, we will do so using the contact details provided in your account and a period of seven days will be allowed as proper notice before the order is dealt with in whichever manner we deem appropriate in the circumstances, irrespective of the means of contact used. This time period will start at the time the contact is made (the time the email or regular mail is sent, call is made or message left on voicemail or similar service). In very limited circumstances we may use social media to contact you, usually when this is a pre-established method of communication. The contact will be deemed as made at the time the message is sent by this means also.

It is your responsibility to safeguard the security of your account and your password. You are responsible for all orders made using your login details or user account.

We reserve the right to limit, prohibit or cancel orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors, or for any other reason.

You agree to provide and maintain current, complete and accurate purchase and account information for all purchases made with our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please review our returns policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of the optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms of the tools provided by the relevant third-party provider(s). We may also, in the future, offer new Services and/or features through the website (including the release of new tools and resources). Such new features and/or Services shall also be subject to these Terms of Service. Tools, Services and features may be altered or removed at any time without notice.

For further information, see our Privacy Policy. Continued use of and ordering from Supplements Stacked constitutes explicit understanding of and agreement with these terms.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or Services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, Services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party. We cannot be held responsible for any dealings with third party sites, companies or entities.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request or otherwise, you send certain specific submissions (for example contest entries) or without a request from us, you send creative ideas, suggestions, proposals, plans, images or other materials - whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion to be unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service, or for any other or no reason, without prior notice or permission. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, offensive or obscene material, or contain any computer virus or other malware, script or code that could in any way affect the operation of the Service or any related website. You may not use a false name, e‑mail address, pretend to be someone other than yourself, mis-represent yourself or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
The collection, use and disclosure of personal information through the store is governed by our privacy policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to topics including but not limited to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions to our approval, at any time, without notice and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, bylaws or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability or any other factor or characteristic; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code or script that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, the Internet or any other person, entity or company; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene, immoral or offensive purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses or for any other, or no reason.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our Service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable. You agree to accept that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you. You expressly agree that your use of, or inability to use, the Service is at your sole risk. The Service and all products and Services delivered to you through the Service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Supplements Stacked LLP, our directors, partners, officers, employees, affiliates, agents, contractors, interns, suppliers, stakeholders, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the Service or any products procured using the Service, or for any other claim related in any way to your use of the Service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the Service or any content (or product) posted, transmitted, or otherwise made available via the Service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Supplements Stacked LLP and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, stakeholders, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable legal fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

We shall not be held liable for any failure or delay in performing our obligations or in the upholding of these terms or any others listed on the site where such failure or delay results from a cause which is beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, fire, flood, storms or any other event whether unforeseen or otherwise.

SECTION 15 - SEVERABILITY
In the event that any provision, point or clause of these Terms of Service is determined to be unlawful, invalid or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by us. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision or any other. These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party, and will be governed by us at our sole discretion.

Allowance or permission to breach any kind of clause or point in this agreement, or our failure to act upon any such breach on any occasion, does not under any circumstances permit any further breaches of the same point or clause or any other without our specific prior written permission.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales. All disputes, including non-contractual disputes or claims, shall be subject to the exclusive jurisdiction of the English and Welsh courts.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. Visibility on this page confirms that this is the current and up to date published version of these terms. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website and policies for changes prior to any use of the service. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes and asserts acceptance of those changes.

SECTION 20 - PRODUCT AVAILABILITY
In the event that an order is placed and any of the items ordered are subsequently out of stock, we will make contact with you by email and/or phone in order to offer an alternative. This may include, but is not limited to, an alternative flavour, an alternative product, a refund on applicable items or the option to wait for the item to be replenished in stock.

SECTION 21 - REWARD POINTS SCHEME - 'STACKED POINTS'
Supplementsstacked.co.uk utilises a reward points system, 'Stacked Points', which is provided, operated and maintained by Smile.io. In the event of any mechanical or software issue leading to an error or malfunction with the points system, any queries should first be directed to Smile.io who will bear ultimate responsibility for any such occurrence. 

Stacked points hold no intrinsic value. They may not be used or redeemed in any way wholly or partially outside of or in any other place than supplementsstacked.co.uk.

Stacked Points may not be exchanged for cash or any other currency of any kind. Where the scheme bears a resemblance to exchanging for cash value, e.g. 100 points = £1 off your order, this may only be used on supplementsstacked.co.uk in line with applicable terms and conditions and will not be provided in any other way or exchanged elsewhere.

In the event of an order being refunded which had been originally paid for wholly or in part by Stacked Points, the same value in Stacked Points originally redeemed will be returned to the customer. The equivalent cash value will not be given in any circumstances. If only part of the order is to be refunded, it will be at the sole discretion of Supplements Stacked how the points redeemed are interpreted into the refund, whether partial or in full. For further information see our Returns Policy.

Any Stacked Points earned through an order which is refunded will be deducted from the customer's account.

Stacked Points may not be able to be used in conjunction with some special offers or sale items on supplementsstacked.co.uk. This will be decided by Supplements Stacked at our sole discretion on a product-by-product basis. This will not be stated explicitly anywhere other than in these terms.

Supplements Stacked withhold the right to withdraw, suspend, modify or otherwise alter the Stacked Points reward scheme in any way at any time without prior notice. In the event that the scheme is to be discontinued without an equivalent scheme being implemented, reasonable efforts will be made to inform all customers with an outstanding points balance to use them before they are withdrawn. Where possible a reasonable timeframe will be allowed for this to happen.

All decisions to alter Stacked Points balances of any or all customers are made at the sole discretion of Supplements Stacked and will be final.

SECTION 22 - DISCOUNTS
Supplements Stacked offers discount codes which can be redeemed in exchange for a percentage or monetary sum off purchases. These discount codes may not be used in conjunction with any other offer such as a sitewide sale, product-specific discount or stacks. A maximum of one such discount code may be used per order.

Individual discount codes or the discount scheme as a whole may be cancelled or withdrawn at any time at the sole discretion of Supplements Stacked. In the event that the discount scheme is to be discontinued and customers still hold live codes, reasonable efforts will be made to give sufficient notice that these codes should be used before the scheme ends, if notice is possible and the change can be foreseen. The time deemed sufficient as a notice period for the purposes of this specific matter is 28 days.

Supplements Stacked withholds the right to cancel any order at any time without notice if abuse of the discount system is suspected, or if these rules are breached.

Users may be entitled to discounts, whether by means of a discount code, loyalty points, promotion or general offer. These discounts are offered conditionally to the acceptance of and adherence to any and all terms on this and all other policy pages offered on the site. All discounts are offered at the discretion of Supplements Stacked.

SECTION 23 - DIGITAL SERVICES ACT
Supplements Stacked do not currently do business with, sell or ship products to or otherwise in any way offer services within any EU member states. As such, though the website may display if visited in these countries, no residents of any EU member state should register for use of or subscribe to any Supplements Stacked services. If a website user or subscriber is found to be resident in one of the member states, their account will be closed without notice and any loyalty points balance will be forfeited immediately and irrevocably.

SECTION 24 - PRODUCT USAGE AND HEALTH
All products offered for sale on this site are purchased and used or consumed at the user's own risk. Medical advice must be sought before use and Supplements Stacked assume no risk for the usage of the products. Serious adverse medical or health conditions can occur as a result of improper use.

All supplements should be used in line with the guidance offered by the manufacturer, usually found on the packaging. Any recommended serving size or frequency should never be exceeded. Serving sizes and guidance are offered by the manufacturer and are not verified by Supplements Stacked, contact should be made with the respective manufacturers in the first instance if any queries arise.

Where advice or guidance is offered by Supplements Stacked or it's staff, whether offered directly in contact with a customer or more general information found on the website, this should not be taken as medical advice. This information is offered as sales advice and in all cases must be taken as such, with proper medical advice sought before use of any product.

All products offered for sale or supplied by Supplements Stacked are dietary supplements and should not under any circumstances be treated as medicine or medicinal products, even where one or more of a product's ingredients are shared with medicinal formulas. No product offered or supplied by Supplements Stacked is intended to diagnose, treat, aid, cure, ease or prevent any form of disease or illness.

SECTION 25 - PRODUCT PREORDERS
Supplements Stacked may offer pre-orders on products which are not currently available. Pre-orders will be offered ahead of product(s) release date and will require payment in full in order to secure the item(s) at the time of their release. These items will be posted after they become available.

In the event of a mixed sale including items available immediately and pre-order items, Supplements Stacked will withhold the immediately available items until such time as the pre-order items become available and the order will be fulfilled in full at the same time in one postage. Supplements Stacked may make efforts to contact the customer in these instances to offer a split dispatch if circumstances allow.

Pre-orders are facilitated by Prequik by Codexade:
https://codexade.com/

Codexade Privacy Policy:
https://codexade.com/privacy-policy/

SECTION 26 - ALTERNATIVE PAYMENT METHODS
Supplements Stacked offers alternative or deferred payment options facilitated by partners. The terms and variety of options offered may change from time to time and changes to each partners' respective offerings are made according to their own practices. Any disputes over payments, issues with their systems or malfunctions of their services should be taken up with the respective companies in the first instance.

Clearpay:
https://www.clearpay.co.uk/en-GB

Clearpay Privacy Policy:
https://www.clearpay.co.uk/en-GB/privacy-policy

Clearpay Terms:
https://www.clearpay.co.uk/en-GB/terms-of-service

SECTION 27 - CONTACT INFORMATION
Questions about the Terms of Service and any other policies should be submitted on the contact us page.

SECTION 28 - LAST UPDATED
As a user of this website or any associated services it is your responsibility to check these terms for updates regularly for any changes which may be relevant to you. Supplements Stacked will notify users of updates by means of changing the 'Last Updated' date and will not in any case personally make individual contact to notify users of any such changes.