Privacy Policy

Last Updated: 25/02/2024

This privacy policy is for this website www.supplementsstacked.co.uk.

It is served by Supplements Stacked LLP and governs the privacy of individuals or other entities who choose to use the website.

This website and its owners take a proactive approach to user privacy and ensure that the necessary steps are taken to protect the privacy of its users throughout their site visiting experience. This website complies with all UK national laws and requirements for user privacy. 

This privacy policy outlines the different areas where user privacy is concerned and addresses the obligations and requirements of the users, the website ("site") and website owners (“we”).

This privacy policy details the way data and personal information will be collected, used and disclosed when visiting or making a purchase from the site.

Personal Information

Users contacting this website or its owners choose to do so at their own discretion and provide any such personal details requested at their own risk. They are to provide all information as accurately as possible and only on behalf of themselves, an individual whom has given full and express permission for their information to be shared, or an entity which they are authorised to act on behalf of and share information for.

The information we will request will relate to products, sales, processing payments, shipping and fulfilment of orders. Information provided will also ensure that you remain up to date on products, services and offers. 

The personal information that you provide will be kept private and will be stored securely until a time it is no longer required or has no use, as detailed in the Data Protection Act 1998, or until you ask it to be removed. The storage of this information is a necessity for use of the site however, and the website’s services cannot be used without such information being held.

Information which may be obtained includes:

Device Information

  • Purpose of collection: to load the site accurately for you, and to perform analytics on site usage to optimize our site.
  • Source of collection: Collected automatically when you access our site using cookies, log files, web beacons, tags, or pixels.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the site.

Order Information

  • Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment, arrange for shipping and provide you with invoices and/or order confirmations. To communicate with you, screen our orders for potential risk of fraud and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection: collected from you.
  • Disclosure for a business purpose: shared with our processor Shopify.
  • Personal Information collected: name, billing address, shipping address, payment information, email address and phone number.

We may also collect additional information if you contact us for support.

Sharing Personal Information

We may share your personal information with service providers to help us provide our services and fulfil our contracts with you, for example:

We may disclose your data to a credit card company to validate your credit card details and obtain payment when you buy a product or service.

We may disclose your data to shopify as they power our online store. You can read shopify's privacy policy for further information: https://www.shopify.com/legal/privacy.

We may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

Your personal information may also be shared with selected and reputable third-parties to enable the functionality of the site. Where this is done, customers should familiarise themselves with the third-party privacy policy.

Apps included in this:

Klaviyo - Used for marketing e-mails and customer Newsletters.

Policy page - https://www.klaviyo.com/legal

Smile.io - Used to offer a rewards scheme for customers including e-mail functionality for notifications.

Policy page - https://smile.io/privacy-policy

 

Clearpay - Used to offer alternative or deferred payments

Policy page - https://www.clearpay.co.uk/en-GB/privacy-policy

Continued use of and ordering from Supplements Stacked construes explicit agreement with and consent to uses as outlined in this policy and those mentioned above.

Accessing Your Information

You have the right to access the personal information we hold about you. Should you wish to ask about the information that is stored, or for it to be corrected, updated or erased, please contact us.

We will take all reasonable steps to confirm your identity before providing you with details of any personal information we may hold about you.

We may also take reasonable steps to confirm your identity before removing the personal information we may hold about you, this is for your security. We will not make any charge for removing any personal information we hold about you. We would however be grateful if you could provide brief details of why you wish to have your details removed from our database, however, this is not a legal requirement.

Minors

If you are a parent or guardian and believe your child has provided us with personal information without your knowledge, consent, or which you are unhappy with, please contact us to request deletion.

Shopify GDPR

Your personal information will be initially processed in Ireland and then will be transferred outside of Europe for storage and further processing, including to Canada and the United States. You can read shopify's GDPR policy for further information: https://help.shopify.com/en/manual/your-account/privacy/GDPR.

Do Not Track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We reserve the right to amend or modify this privacy policy at any time without notice in order to reflect, for example; changes to our practices or for other operational, legal or regulatory reasons.

Please ensure that you remain up to date with this policy to ensure you are conversant and in agreement. Usage of the site is on condition of, and will be taken as, an affirmation that you have read, understand and agree with all policies published on the site. This policy being visible on the live website confirms that it is the most current and up-to-date version available.

Cookies

This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user to allow or disallow the use of cookies on their device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's device.

A cookie is a small amount of information that's downloaded to your device when you visit our site. A number of cookies are used including functional, performance, statistical, advertising and social media or content cookies.

Users are advised that cookies make your browsing experience better by allowing the website to remember your actions and preferences, but, if you wish to deny the use and saving of cookies from this website on your device, you should take necessary steps within your web browser’s security settings to block all cookies from this website and it’s external serving vendors.

The length of time that a cookie remains on your device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded. 

You can control and manage cookies in various ways. Please keep in mind that removing or blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible or functional.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls. These are often found in your browser’s “Tools” or “Preferences” menu. For more information on how to modify your browser settings or how to block, manage or filter cookies, please visit: www.allaboutcookies.org.

To improve your experience of using our website, we sometimes embed content or functionality from third party websites. Pages with this embedded content may present cookies from these websites. We do not control the dissemination of these cookies. You should therefore check the relevant third party website for more information about these. Examples of such third party cookies include: 

Google Analytics - This software will save a cookie to your device in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy for further information: http://www.google.com/privacy.html. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Twitter - We may use Twitter functionality to allow you to easily tweet links to our content. Navigating to pages with this functionality may embed a cookie on your device. You can read Twitter's privacy policy for further information: https://twitter.com/en/privacy.

Please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please contact us.

Email Subscription

This website operates an email subscription function, used to inform subscribers about products, services and sales offered by this website. You can subscribe through an online automated process should you wish to do so but do so at your own discretion. Some subscriptions may be manually processed through prior written agreement with the user. 

Subscriptions are taken in compliance with UK Spam Laws detailed in the Privacy and Electronic Communications Regulations 2003. All personal details relating to subscriptions are held securely and in accordance with the Data Protection Act 1998. No personal details are passed on to third parties nor shared with companies / people outside of the company that operates this website. Under the Data Protection Act 1998 you may request a copy of personal information held about you by this website's subscription option. To exercise this right, please contact us.

Email campaigns published by this website or its owners may contain tracking facilities within the actual email. Subscriber activity may be tracked and stored in a database for future analysis and evaluation. Such activity may include; the opening of emails, forwarding of emails, the clicking of links within the email content, times, dates and frequency of activity.

In compliance with UK Spam Laws and the Privacy and Electronic Communications Regulations 2003 subscribers are given the opportunity to un-subscribe through the automated system. This process is detailed within each email, usually in the footer section. If this option is however unavailable, please contact us whereby we can facilitate your unsubscription. 

Social Media Platforms

Communication, engagement and actions taken through external social media platforms that the website or it’s owners utilise are subject to the terms and conditions as well as the privacy policies held with each social media platform respectively. 

Users are advised to use social media platforms wisely and engage upon them with due care and caution in regard to their own privacy and personal details.

This site and it’s owners may use social media sharing buttons which help share web content directly from pages to the social media platform in question.

Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account. Further information on this tracking or information usage can be found within the respective site’s policies and any queries relating to their use should be directed to the sites themselves.

This website nor its owners will never ask for personal or sensitive information through social media platforms and will encourage users wishing to discuss sensitive details to contact Supplements Stacked through the contact us or chat option.

Complaints

After reviewing the privacy policy if you have additional questions, want more information about our privacy practices, or would like to make a complaint, please contact us.

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. 

Policy Updates

As a user of this website or any associated services it is your responsibility to check this policy for updates regularly for any changes which may be relevant to you. Supplements Stacked will notify users of updates by means of changing the 'Last Updated' date and will not in any case personally make individual contact to notify users of any such changes.